Overview
Use the Bug Tracker module to report, track, and manage product bugs.. Bugs are defects or features associated with a particular revision of a product. The administrator populates the drop-down list of product releases. After you create a bug, you can associate it with the related case.
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This module is hidden by default. The administrator must display it for your use.
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Creating Bugs
You can create a bug in Sugar, or import them into Sugar as a comma-delimited, tab-delimited, or custom delimited file.
To create a bug
Follow the steps listed below to create a bug:
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Select Report Bug from the Actions bar on the Bug Tracker tab.
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2.
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Enter information for the following fields in the Create (Bug)page:
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Subject. Enter a brief statement of the problem.
Priority. Specify the urgency of the problem in this drop-down list.
Source. Specify whether the bug was reported by an internal user (internal), external user through email (email), through your organization’s website (web), or by an external developer community member on your organization’s forum (forum).
Category. Select the product associated with the bug from this drop-down list.
Found in Release. Select product version in which the bug was found from this drop-down list.
Type. Select Defect from this drop-down list if the issue is a problem with the product. Select Feature if the issue is a suggested enhancement for the product.
Status. Specify the current status of the problem such as New or Closed from this drop-down list.
Resolution. Select the resolution to the bug from this drop-down list.
Fixed in Release. Select the product version in which the bug was fixed from this drop-down list.
Description. Description of the problem.
Work Log. Record your actions to resolve the bug.
Specify the following information in the Other section:
Assigned to. Enter the name of the individual you want to assign to the record or click Select to choose from the User List. By default, this record is assigned to you.
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Click Save to create the bug; click Cancel to exit the page without creating the bug.
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This displays the Detail View page for the bug. Associate the bug with related records such as contacts and projects on this page. You can also create a new case for the bug or associate it with an existing case. For more information on creating cases, see Cases Module.
Managing Bugs
Managing Bugs includes tasks such as editing, deleting, importing, and exporting records.
To manage Bugs
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To sort a List View, click any column title that has the
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To edit or delete some or all the bugs, select Mass Update from the Actions bar. For more information, see To edit or delete multiple records.
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To import records, click Import Bugs from the Bug Tracker Actions bar. For more information on importing data, seeImporting Data.
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To export records, select them from the list, click the Export link from the Actions drop-down list and follow the process described in Exporting Data.
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To merge duplicates, click the Merge link from the Actions drop-down list and following the process described inMerging Duplicate Records.
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To view the details of a bug, click the bug in the Subject column on the Bug Tracker home page (List View).
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To edit the bug details, click Edit on the Detail View page.
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To duplicate a bug, click Duplicate on the Detail View page. Duplication is a convenient way of creating a similar bug. You can change the information in the duplicate record to create a new bug.
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To delete a bug, click Delete on the Detail View page.
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To track changes made to the bug over time, click View Change Log in the Detail View page.
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To export information on one or more bugs, select them from the List View, click Export from the Actions drop-down list, and export them, following the instructions in To export data from Sugar.
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To create or manage related records in a sub-panel, see To manage related information in sub-panels.
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To archive a related email, scroll down to the History sub-panel in the Detail View where related emails are listed and click Archive Email. This displays the Create Archived Email form. Copy-paste information related to the email into this form to save it for your records.
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